zimsaas
Preparing ZimSaaS

Think it, automate it.

We build intelligent automation that handles complex interactions, decisions, and processes without the limitations of generic, off-the-shelf tools.

A custom automation workbench with a trigger, plain-language instruction, connected tools, and completed activityAutomation workbenchLive workspaceTRIGGERNew enquiryRULE“If urgent, alert the team.”RunningTools@InboxCCRMSSheetsActivityEnquiry capturedTeam alerted

Turn conversations into qualified leads.

Your automation asks the right discovery questions, understands natural-language answers, and scores each lead against your exact criteria. Hot prospects reach sales with complete context, while colder leads are nurtured automatically.

A lead intelligence workspace showing a customer conversation, qualification details, and sales-ready statusLead intelligenceProfile enrichedTTariro M.NeedConsultationTimingThis weekBudgetConfirmedMESSAGE“Can I book this week?”Qualification86High intentSales readySales team

Solve problems without human intervention.

Connect your knowledge base, order systems, spreadsheets, and databases. The automation can answer questions, look up live information, and troubleshoot issues, escalating only when a person is genuinely needed.

A live support console uses order and policy information to resolve a customer request automaticallyLive supportInformation connectedNNyasha“Move order #1048 to Friday?”Matched informationOrder #1048Delivery policyREPLY“Done — delivery moved to Friday.”Resolved automaticallyHuman handoff

Adapt to every situation.

Make decisions using context, customer value, urgency, or any rule you define. Give VIPs a different path, handle complex requests in several steps, and connect the spreadsheets, databases, and APIs your business already uses.

A context-aware decision canvas selects priority handling for a high-value urgent requestDecision canvasContext evaluatedREQUESTMove tomorrow’s bookingContextCustomerVIPUrgencyHighIntentBooking changeConfidenceStrongBEST RESPONSEPriority handlingSpecialist · History attachedSELECTEDStandardAuto reply

Your rules, running without you.

From a single data lookup to a complex, multi-step workflow, we build around what your process actually needs.

Intelligent conversations

Understand customer intent in plain language, maintain context across messages, and respond appropriately. These are not rigid scripts, but systems built to comprehend what customers mean.

  • Multi-turn conversations with memory
  • Intent recognition and context awareness
  • Handles typos, slang, and natural phrasing

Decision logic

Route requests using the criteria that matter to you, including confidence thresholds, priority rules, and custom paths for edge cases.

  • Multi-path routing and dynamic branching
  • Priority-based escalation rules
  • Fallback handling for unexpected inputs

Data integration

Pull and update data across spreadsheets, databases, CRMs, ERPs, and any system with an API or reliable file export.

  • Excel and Google Sheets integration
  • SQL and NoSQL database queries
  • REST APIs, webhooks, and custom endpoints

Memory systems

Remember customer history, conversations, preferences, and order details so every interaction can build naturally on the last.

  • Conversation history and customer profiles
  • Cross-session memory persistence
  • Dynamic context management

Multi-channel

Run one consistent workflow across WhatsApp, SMS, web chat, email, Slack, or wherever your customers and team already communicate.

  • WhatsApp Business API integration
  • Web chat, SMS, and email
  • Slack, Teams, and custom platforms

Custom solutions

From inventory lookups to appointment scheduling and payment processing, if you can describe the process, we can shape an automation around it.

  • Custom integrations and functions
  • Industry-specific workflow design
  • Ongoing refinement and optimisation

Ready to put your process on autopilot?

Show us the work that depends on too many manual steps. We’ll design an automation around the way your business actually runs.